Lead Technical Success Manager

Black Duck is hiring a Lead Technical Success Manager (TSM) to drive adoption and prove the value of its solutions across enterprise customers. TSMs are hands-on technologists who configure and tune the solutions and show measurable software risk reduction to customer security, engineering, and executive teams. The role drives adoption and proves value, works closely with the account team to drive renewals and delight customers, and does the technical work directly, including problems without a known answer. A Customer Success Engineer (CSE) is partnered with when work requires custom code, CI/CD or API integration builds, or architecture judgment specific to the customer's environment. The role does not carry a quota.

Responsibilities

Drive adoption across customer development teams after onboarding, expanding coverage to new teams, repositories, and use cases; Configure and tune the platform: scan policies and rules, scan and server performance, standard SSO setup, and custom reports and dashboards; Guide vulnerability remediation and prioritization using CVE, CWE, and OWASP context; Support SBOM generation and review (CycloneDX, SPDX) and open-source risk questions; Troubleshoot technical issues directly and coordinate first line triage with Support and Engineering through resolution; Enable customer teams on scanning, UI and CLI usage, problem diagnosis, and best practices, and develop internal champions; Confirm why the customer bought, then build and maintain a success plan with measurable adoption and technical outcomes; Build working relationships with AppSec, engineering, and executive stakeholders; Participate in Executive Business Reviews, highlighting progress and proving value; Monitor adoption and customer health, flag risk early, and partner with the account team on save plans; Work closely with the account team to drive renewals by supplying the technical value story and proof points; Identify expansion opportunities and hand them to Sales with a validated technical case; Advocate for customers internally, feed field gaps back to Product and Engineering, and turn successful customers into references

Requirements

5+ years in a customer-facing technical role such as TAM, sales engineer, solutions architect, or implementation consultant; Hands-on experience with SAST, SCA, and DAST: running scans, tuning results, and triaging findings yourself; Strong knowledge of application security, vulnerabilities, and open-source licensing; Hands-on experience with CI/CD and DevOps tooling such as GitHub, GitLab, Azure DevOps, and Jenkins; Software development experience in C/C++, Java, C#, or similar, plus comfort with scripting and REST APIs; A track record driving adoption and proving value across a portfolio of enterprise accounts, working alongside account teams on renewals; Practical fluency using AI tools to accelerate technical analysis, troubleshooting, and customer communication; Ability to travel up to 25%; Bachelor's degree in Computer Science, Engineering, or a related STEM field, or equivalent practical experience

Nice to have

TAM, solutions architect, or sales engineer experience in AppSec or DevSecOps; Security certifications such as CSSLP, CISSP, or CEH; Experience with enterprise-scale web development, microservices, and containers; Experience with regulated environments and standards such as PCI DSS, ISO 26262, MISRA, AUTOSAR, or DISA STIG