Lead Technical Success Manager

OutSystems is looking for a Lead Technical Success Manager to be based in Philippines. The role requires balancing strong trust relationships with strategic customers across multiple segments, understanding their IT infrastructure, internal processes, and business needs to determine the best course of action for technology adoption and expansion. The role includes becoming proficient in OutSystems to assist customers' development teams with guidance on best practices, solution architecture, and technical quality, and interfacing with Customer Success, R&D, Sales, Professional Services, Product Management, and Global Support.

Responsibilities

Coaches customers in the successful implementation of OutSystems in highly complex and regulated IT Ecosystems; Effectively bridges communication between multiple technical stakeholders at the Customer and OutSystems; Drives cross-functional discussions strategic inside OutSystems and Customers to drive the expansion of the platform usage to new areas; Invests continuously in research on CS and OutSystems topics to act as a trusted advisor for the customer; Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc); Understand our customer's ecosystem and IT Landscape; Perform technical reviews and share knowledge to identify and prevent potential issues; Design technical adoption plans to ensure sustained growth in technology proficiency; Catalog, categorize, and share common customer issues with other OutSystems teams; Serve as a customer advocate within OutSystems; Deliver key OutSystems product road map updates; Provide an exceptional customer service experience; Provide guidance on OutSystems development best practices and oversee solution architecture design and overall technical quality

Requirements

8+ years of experience in Mobile/Web application development; 5+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager; Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools; Experience working in a professional services, support, engineering, sales engineering or development organization; Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagement; Practical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.; Ability to explain complex information to customers clearly and concisely; Ability to travel; Ability to converse in English

Nice to have

OutSystems development and administration experience; Hands-on exposure to Generative AI, LLM integration, prompt engineering, or agentic workflows; Bachelor's degree in a science or technical field, engineering, or computer science; Bilingual language skills

Benefits

Real growth opportunities; Professional Development Fund; Internal Mobility Program; Structured programs to scale expertise