Leasing Specialist

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Responsibilities

Greet and qualify all prospects; Record all telephone and in-person visits on guest cards; Inspect models and available market-ready apartments; Demonstrate community and apartment product knowledge and close the sale; Have prospects complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements; Update availability report and process applications for approvals; Ensure apartments are ready for move-in; Follow up on prospects that did not close; Secure new resident signatures on paperwork prior to move-in and orient new residents; Assist in monitoring renewals; Accept rental payments; Type leases and maintain accurate records in the Yardi System; Maintain current resident files; Distribute company or community-issued notices; Maintain accurate monthly commission records; Receive resident calls and visits and address requests and concerns; Coordinate maintenance service requests and follow up with residents; Contribute to community cleanliness and curb appeal; Assist in planning and hosting resident events; Conduct all business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws

Requirements

Passion for providing exceptional customer service; 2+ years of sales and/or customer relations experience; Thrives in a fast-paced environment; Flexible schedule that may include evenings and weekends; Solid computer knowledge, Windows (Word, Excel), internet, and e-mail; Working knowledge of Yardi Voyager Property Management software

Nice to have

Low-income housing and tax credit experience; Bilingual (English & Spanish)

Benefits

Health, dental & vision insurance; 401(k); Personal time off; Paid holidays; Growth based on achievement with an emphasis on promoting from within; Development opportunities including online training platforms, training classes, and one-on-one coaching