Legal Operations Manager

Are you passionate about driving operational excellence, transformation and innovation within a legal environment? Legal & General is looking for a Legal Operations Manager to play a pivotal role in shaping the future of our Legal & Governance function. Reporting to the Director of Legal Operations & Legal COO, you'll help deliver strategic transformation initiatives, improve operational effectiveness, optimise legal spend and harness technology, including AI, to create a more efficient, data-driven and scalable function. This is an exciting opportunity to work with senior stakeholders across Legal, Finance, Procurement, HR and Technology while helping modernise how legal services are delivered.

Responsibilities

Delivering and coordinating legal transformation initiatives, tracking milestones, risks, dependencies and benefits; Supporting the implementation of legal technology, AI solutions and new ways of working across the Legal & Governance function; Identifying, prioritising and delivering high-value AI use cases, whilst driving adoption and continuous improvement; Managing legal operational processes and service delivery improvements, including self-service and automation initiatives; Overseeing legal financial operations, budgeting, forecasting and external legal spend reporting; Developing management information dashboards, KPIs and reporting that support strategic decision-making; Reviewing and improving legal processes, workflows and service models to enhance efficiency and scalability; Collaborating with senior stakeholders across Legal, Finance, Procurement, HR and Technology to deliver business objectives and good customer outcomes

Requirements

Experience delivering legal operations, transformation, change or legal technology initiatives within an in-house legal function, law firm or consultancy; Strong project management and stakeholder management skills, with the ability to manage multiple priorities effectively; Experience with financial management, budgeting, forecasting and external legal spend control; Advanced analytical capabilities, including experience producing management information, dashboards and executive-level reporting; Knowledge of legal technology platforms and a practical understanding of AI tools and their implementation; Excellent Excel and Power BI skills, with the ability to turn complex data into clear and actionable insights; Strong communication skills, attention to detail and a proactive approach to problem-solving; Degree-level qualification or equivalent experience

Nice to have

Project or change management qualifications

Benefits

Annual performance-related bonus plan and share schemes; Generous pension contribution; Life assurance; Healthcare Plan (permanent employees only); At least 25 days holiday, plus public holidays, 26 days after 2 years’ service; Option to buy and sell holiday; Competitive family leave; Electric car scheme (permanent employees only); Discounts on own products and at high street stores and online; Net-zero carbon workplaces by 2030