Licensed Optician

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

Responsibilities

Welcome all customers, set expectations with customers; Custom fit glasses & precisely place prescription in lenses; Acts as a leader in optical acumen; Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs; Assists team with complex product needs & prescriptions; Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools; Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven; Ability to multi-task, prioritize & manage time with competing priorities; Strive to achieve exceptional results on Brand KPIs & competencies; Take pride in store appearance, help to keep store clean, attractive & organized; Inform management of safety opportunities; demonstrates safe work practices; Resourceful, self-motivated with a desire for continual learning, improvement & results; Adhere to company policies & procedure, including discounts, promotions & inventory management

Requirements

High School graduate or equivalent; State Licensure; Optical dispensing experience; Strong customer service skills: communicator, listener & team builder; Knowledge of current store merchandise; Strong basic math skills; Awareness of current fashion trends; Selling skills – ability to use & carry an iPAD/tablet; Familiarity with POS, computers & calculators; Embrace new technology & change

Nice to have

Previous customer service & retail experience

Benefits

Competitive bonus and/or commission plan; first-class total rewards package; health care; retirement savings; paid time off/vacation; various employee discounts