Licensed Optician Team Lead

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Responsibilities

Ensure the LensCrafters team provides unsurpassed Customer Service; Proactive & solution driven, accurate execution & product knowledge; Assists customers with selections, provides recommendations, assists sales associates; Serves as a responsible alternate store key holder; Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements; While working in Lab, if applicable: Custom fits glasses & precisely place prescription in lenses; Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology; Ensures finished eyewear meets optical standards & customer requirements; Creates a safe working environment for all, demonstrates safe work practices; Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Requirements

HS diploma/GED; Current & valid state Opticianry license; Strong optical & retail experience; Knowledge of current optical theory & merchandise; Strong communicator & listener; Strong inter-personal skills; Strong basic math skills; Sales skills; Problem solving ability; Familiarity with cash register, computers & calculators; Leadership & training experience; Edging & mounting experience; Basic optics knowledge & optical measurement experience

Nice to have

State licensure (if applicable) &/or ABO Certification in non-licensed states; LensCrafters Final Eyewear Inspector Certification; LensCrafters Quality, Fitting & Adjusting Program; Optical machinery/instruments experience; Customer service experience; AccuFit Digital Measurement System certification; Knowledge of current store merchandise & lens options

Benefits

health care; retirement savings; paid time off/vacation; various employee discounts; competitive bonus and/or commission plan