Life Care Associate

Under general supervision, provides support and assistance to Life Care Specialist to facilitate underwriting process for life insurance applications submitted by financial advisors/agents. Associate will prepare client file for review, enter record into agency management system, communicate with vendors to order necessary underwriting requirements and complete follow up on requirements ordered. Associate will work closely with Specialist and other members of the team. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Responsibilities

Perform initial review of submitted life insurance applications; Validate agent licensing and appointment for business submitted; Input case into agency management system for permanent record of business; Submit good order applications to insurance carriers via secure delivery; Order paramedical exams required by carrier for underwriting decision; Track completion of exams and forward to insurance carrier for review; Order medical records for clients to assist in underwriting decision; Follow-up on requests for medical records to ensure timely completion; Process issued life insurance policies for mailing to financial advisors/agents; Send follow up notices to financial advisors/agents until delivery requirements are completed; Review and submit delivery requirements to insurance carrier; Ensure delivery requirements are received by insurance carrier and policy is placed in force; Process various policy service requests; Support Life Care Specialists with daily tasks; Perform other duties and responsibilities as assigned

Requirements

High School Diploma or equivalent and a minimum of three (3) years’ experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service; Any equivalent combination of experience, education, and/or training approved by Human Resources; Advanced knowledge of principles, practices, and procedures of general office concepts; Advanced knowledge of policies that govern personal life insurance operations; Advanced knowledge of process flows within specific assigned functional area; Advanced knowledge of regulations for specific assigned functional area; Advanced skill in operating standard office equipment and using required software applications; Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines; Ability to communicate effectively, both orally and in writing, with internal associates and external contacts at all levels; Ability to gather relevant information, analyze, research, and resolve business issues; Ability to analyze data to identify discrepancies; Ability to problem solve

Nice to have

Life, Health and Variable Annuities License

Benefits

Medical, dental, and vision; Life insurance; Critical illness insurance and accident insurance; Disability benefits; Retirement savings; Paid time off (including vacation, holidays, and sick leave); Parental leave