Litigation Operations Analyst

Keller Postman delivers justice at scale. We represent individuals and small businesses—hundreds of thousands of them—and get them compensation for harm caused by powerful corporations or the government. The LitOps team sits at the heart of Keller Postman’s intense and interdisciplinary work. The LitOps team is seeking an analytical, intellectually curious, conscientious, flexible, hardworking, collaborative, and self-motivated individual to report directly to the Chief Counsel for Litigation Operations. This position is in-office in our Washington, D.C., office.

Responsibilities

Support the Chief Counsel for Litigation Operations, Directors of Litigation Operations, and LitOps Senior Analysts on mission-critical initiatives requiring detailed analysis and problem solving; Understand, analyze, and report on large, dispersed data sets; Coordinate with LitOps colleagues, attorneys, and operations professionals in planning, executing, and tracking client-outreach, records-collection, evidence-review, and other workstreams; Assist with external vendors hired to execute client-communication and other tasks; Support the design of client-facing apps, forms, and communications; Master firm technology tools including Salesforce, Twilio, Monday.com, Azure DevOps, and proprietary tools; Identify improvement opportunities and new use cases; Perform complex quantitative and qualitative analysis; Assist in developing, building, and maintaining dashboards and other reporting; Contribute to product development; Coordinate large-scale communications campaigns

Requirements

Structured, analytical, and curious intellect with quantitative instincts and understanding of basic statistical concepts; Excellent organizational skills and attention to detail; Excellent oral and written communication skills; Strong time-management skills with proven ability to meet deadlines and adapt to changing priorities; Comfort and experience working in a fast-paced, demanding environment; Comfort working both independently and as part of a team; Proficiency with Microsoft Excel; Bachelor's degree from a top-tier university; 2+ years of experience in an analytical role

Nice to have

Experience with SQL or related query languages; 1 year of experience at a top-tier consulting firm

Benefits

benefits; discretionary bonus