Loan Assistant - Remote

As a fully remote Loan Assistant, you will support the customer journey from application to funding, provide an overview of Knock's products and programs, and assist with seeing customers through to a successful closing.

Responsibilities

Gather required documentation to submit the loan file for processing/underwriting and obtain Initial Closing Disclosure signatures to meet on-time closings; Manage a pipeline consisting of 30 loan closings per month; Complete Patriot Act based on customer ID; Ensure minimum submission requirements and documents are met prior to submitting loans to processing; Assist other team members with any borrower requests; Understand TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan; Handle condo approval requirements, including requesting and reviewing documents to ensure all relevant questions are completed; Respond to internal stakeholders and external customer needs; Follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files; Promote a People First culture with best-in-class customer service from lead to closing; Continually learn and expand knowledge of the mortgage origination process; Take on ad-hoc projects as they arise and support the team where needed

Requirements

1+ years of experience in mortgage operations and/or processing; Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire; Experience using a LOS, Blend and/or Google Suite required; Comfortable with change and working in a fast-paced, startup environment; Team player and excellent communicator (written and verbal), naturally inclined to deliver amazing customer service; Ability to review and interpret internal guidelines; Process oriented with a keen eye for detail; Belief in creating diverse, equitable, and inclusive practices and programs; Proven success working 100% remote in prior positions and experienced working with a distributed, national team; Education: High school diploma or equivalent; Set up and constantly operate a computer; Communicate and exchange accurate information via telephone or internet video applications

Benefits

Top tier medical, dental, and vision benefits for full time employees starting on the first day of employment; Flexible Paid Time Off for full time employees; Paid parental leave (12 weeks for the birthing parent, 6 weeks for the non-birthing parent); $1,000 annually for professional development; Life, AD&D and Disability insurance for full time employees; 401K (noncontributory by Knock) for all employees; $75 monthly allowance for health and wellness; Up to $400 monthly for a co-working space for eligible employees; $100 monthly allowance for home internet, mobile phone or other communication devices; $2,500 referral bonus for eligible employees; Incentive plan (bonus)