Loan Officer Assistant - Remote

In this position you will support the customer journey from application to initial disclosures, provide an overview of Knock's products and programs, and assist Loan Officers by seeing customers through to a successful closing.

Responsibilities

Assist Loan Officers by gathering required documentation to complete the loan application; Work with borrowers and partners to help borrowers become pre-approved for the Knock Bridge Loan; Successful and effective pipeline management consisting of 100+ loan applications per month, per loan officer; Ensure minimum submission requirements and documents are met prior to submitting loans for disclosure; Follow up on disclosed loans to ensure they are signed in a timely manner; Assist both Loan Officers and Loan Assistants with any borrower requests; Assist in assigning new loan files to Loan Officers; Understanding of TRID guidelines and Loan Estimates; Work with internal risk and loan officers to ensure loans are properly set up and documented in the LOS; Excellent customer service; Take initiative and learn quickly in a remote, tech-enabled environment; Meet or exceed individual quotas and expected company metrics; Respond to internal stakeholders and external customer needs; Work autonomously; Promote a culture that puts People First; Continually learn and expand knowledge of mortgage origination sales; Take on ad-hoc projects as they arise

Requirements

1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant); Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire; Experience using LOS, Meridian Link, Blend and/or Google Suite required; Comfortable with change and working in a fast-paced, fully remote startup environment; Team player and fantastic communicator (written and verbal), naturally inclined to deliver amazing customer service; Ability to review and interpret internal guidelines; Process oriented with a keen eye for detail; Belief in creating diverse, equitable, and inclusive practices and programs; Proven success working 100% remote in prior positions and experienced working with a distributed, national team; Education: High school diploma or equivalent; Set up and constantly operate a computer; Communicate and exchange accurate information via telephone or internet video applications

Benefits

Top tier medical, dental, and vision benefits for full time employees starting on the first day of employment; Flexible Paid Time Off for full time employees; Paid parental leave for all full time employees (12 weeks for the birthing parent, 6 weeks for the non-birthing parent); One thousand annually for professional development; Life, AD&D and Disability insurance for full time employees; 401K (noncontributory by Knock) for all employees; $75 monthly allowance for health and wellness; Up to $400 monthly for a co-working space for eligible employees; $100 monthly allowance for home internet, mobile phone or other communication devices; $2,500 referral bonus for eligible employees; Uncapped incentive plan (bonus) eligibility