Loan Officer Development Program (Overland Park, KS)

This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands-on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in-office team that values learning, collaboration, and excellence. In the Loan Officer Development Program, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world-class customer experience. You’ll engage directly with borrowers and real estate agents to provide timely, high-quality support throughout the mortgage journey. Activities include, but are not limited, to responding to borrower and agent inquiries, completing timely follow-ups, and accurately inputting contracts and documentation. This role is ideal for individuals who are motivated by meaningful work, thrive in a fast-paced environment, and are eager to build a career in the mortgage industry — with the goal of transitioning into a Loan Officer role within 4 months of starting.

Responsibilities

Partner with Premier Loan Officers to provide a seamless loan origination process; engage directly with borrowers and real estate agents to provide timely, high-quality support; respond to borrower and agent inquiries and complete timely follow-ups; accurately input contracts and documentation; deliver a world-class customer experience by enhancing responsiveness and accessibility; support the end-to-end loan origination process from pre-approval to closing; manage and follow up on mortgage leads to maximize conversion opportunities; complete a phased four-month learning plan including SAFE licensing prep, hands-on practice, and mentorship; collaborate with teammates and leaders to identify process improvements

Requirements

1+ year of experience in sales, customer service, or other client-facing roles; excellent communication and relationship-building skills with the ability to effectively communicate complex information to customers and real estate agents; high school diploma or equivalent; strong attention to detail and organizational skills with ability to manage multiple priorities while maintaining accuracy and compliance; growth mindset and willingness to learn complex processes and systems in a fast-paced environment; proficiency in using CRM systems and other relevant tools; customer-centric mindset with a proactive and problem-solving attitude; full-time availability Monday-Friday 8:00 a.m.-5:00 p.m. PT / 10:00 a.m.-7:00 p.m. CT; comfortable working in-office full-time in Overland Park, KS; must obtain a SAFE Mortgage Loan Originator license within 90 days of hire

Nice to have

mortgage or financial services experience; bachelor's degree in finance, business, or a related field

Benefits

SAFE licensing support and training; mentorship from experienced Loan Officers and Managers; phased four-month learning plan with hands-on practice; collaborative and high-energy environment