Loan Officer Development Program (Seattle, WA)

This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands-on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in-office team that values learning, collaboration, and excellence. In the Loan Officer Development Program, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world-class customer experience. You’ll engage directly with borrowers and real estate agents to provide timely, high-quality support throughout the mortgage journey. Activities include, but are not limited, to responding to borrower and agent inquiries, completing timely follow-ups, and accurately inputting contracts and documentation. This role is ideal for individuals who are motivated by meaningful work, thrive in a fast-paced environment, and are eager to build a career in the mortgage industry — with the goal of transitioning into a Loan Officer role within 4 months of starting.

Responsibilities

Engage directly with borrowers and real estate agents to provide timely, high-quality support throughout the mortgage journey; Responding to borrower and agent inquiries, completing timely follow-ups, and accurately inputting contracts and documentation; Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service; Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences; Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline; Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers; Collaborate with teammates and leaders to identify process improvements and deliver outstanding results

Requirements

1+ year of experience in sales, customer service, or other client-facing roles; Excellent communication and relationship-building skills with the ability to effectively communicate complex information to customers and real estate agents; High school diploma or equivalent; Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance; Growth mindset and willingness to learn complex processes and systems in a fast-paced environment; Proficiency in using CRM systems and other relevant tools; Customer-centric mindset with a proactive and problem-solving attitude; This is a full time position, Monday–Friday 8:00 a.m.–5:00 p.m. PT; Comfortable working in-office full-time in Seattle, WA for hands-on collaboration and training; Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided)

Nice to have

Mortgage or financial services experience (plus but not required); Bachelor's degree in finance, business, or a related field (preferred)

Benefits

SAFE licensing support and training provided; Mentorship from experienced Loan Officers and Managers