Loan Support Specialist I

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Responsible for maintaining company standards and utilizing proper risk guidelines in the evaluation of consumer retail installment applications. This position has the capacity and willingness to handle and resolve challenges with a high level of complexity and customer care. This is a part-time position. Employees are required to come into the office for meetings, trainings and reviews.

Responsibilities

Review and understand credit reports; Make accurate lending decisions on straightforward credit applications consistent with UCFS’ Credit Policies, Rules and Procedures; Recognize and resolve challenges early in the process to ensure that applicants are receiving a great customer service experience; Spot and address potential fraud or inconsistencies in application information; Communicate the manual decisions of all credit applications to appropriate parties; Perform additional tasks as assigned by leadership; Review more complex loan applications that require deeper credit analysis; Ability to send helpdesk tickets as designated; Decision higher-risk or higher-authority loan applications; Conduct customer interviews as needed to further determine capacity, willingness to pay, and credit report discrepancies; Update, rescore, or re-evaluate applications when new information becomes available; Provides peer leadership and mentorship.

Requirements

High school diploma or equivalent required; Ability to understand and assess credit risk; Ability to multi-task and detail oriented; Excellent written and verbal communication skills; Work autonomously and have a high degree of self-motivation working in a fast-paced environment; Excellent organizational and time management skills; Ability to work effectively with UCFS’ employees and customers; Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Office Suite (Outlook, Excel, Word), Online Origination Systems, automated fraud control Systems and AS/400; Ability to talk and hear over the telephone using a headset; Ability to use hands to type, sort, file paperwork, and dial and/or answer telephone calls; Vision ability to see and read computer screen at close distance; Ability to sit near others

Nice to have

Prior customer service experience or call-center experience is helpful; Previous consumer lending experience preferred but not required; Bachelor’s Degree in Business, Finance or related field a plus.

Benefits

Diverse learning and working opportunities.