Local Account Manager

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Responsibilities

Strengthen relationships with existing house accounts.; Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.; Understand customers' business and strategy and our role with the customer.; Ensure customer satisfaction and follow up.; Communicate service issues to Department Managers/Supervisors.; Action items lists maintained and updated weekly for follow up items.; Identify opportunities and grow business from existing house accounts.; 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.; Assist with collections when needed.; Manage client profiles - separated out by location.; Build territory maps showing number of accounts located in each city – update monthly; Teamsell input & management for significant calls.; Fluent in EI systems and demos in order to provide technical updated to LAM accounts; Involve sales and operations at appropriate times.; Share weekly schedule with all Departments to help coordinate and participate in joint account visits.; Turn major business opportunities and proposals over to Sales and operational issues to Ops.; Management of Business Reviews – goal is to have a minimum of one per account per year; Continually seek improvement in procedures and services to create more efficient and cost effective operations.; Assume lead responsibility for the efficient delivery of all local (branch) services.; Assist, and if needed, spearhead problem resolution for issues outside of local branch.; Insure that a functioning and agreed upon invoicing - payment process is in place.; Meet with the local customer to maintain customer information and satisfaction.; Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Requirements

5 Years Account Management Experience; Minimum two years Expeditors/industry experience.; Ability to create/write customer requirements clearly for use by other Expeditor employees.; Knowledge of required Expeditors operating systems as well PC skills including word processing.; Demonstrated customer service skills and proven interpersonal skills.; Level one Account Management certification.; Level one Sales certification