Local Account Manager

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Responsibilities

Manage assigned customer accounts and maintain strong day-to-day customer relationships.; Deliver a high level of customer service and support overall customer satisfaction.; Identify opportunities to expand business within existing accounts.; Build relationships across customer organizations beyond the primary point of contact.; Partner with internal teams to support service delivery and help address customer needs.; Help identify, communicate, and resolve service issues in a timely manner.; Maintain accurate customer information, account activity, and follow-up actions.; Participate in customer meetings and business reviews as needed.; Support continuous improvement in service, communication, and account management practices.; Monitor account activity and support reporting and KPI's.

Requirements

Degree in Business, Logistics, Supply Chain, or related field.; Minimum 2 years of experience in customer retention, account management, business development, logistics, or supply chain.; Strong leadership, relationship management, and stakeholder engagement capabilities.; Advanced English proficiency (written and verbal).; Strategic thinker with strong analytical and problem-solving skills.; Executive-level communication, presentation, and facilitation skills.; Proficiency in Excel, Power BI, and PowerPoint to support business analysis.; Proficiency in leveraging AI-enabled tools.; Results-oriented professional with a customer-centric mindset and a focus on value creation and growth.; Experience identifying growth opportunities within existing customer accounts.; Experience working in a cross-functional service environment.

Benefits

Competitive compensation and commission plan.; Paid vacation and holidays.; Medical insurance coverage.; Employee Stock Purchase Plan (ESPP).; Continuous learning and leadership development.; Access to AI, business intelligence, and productivity tools.; Global career opportunities across the Expeditors network.; Dynamic, collaborative, and growth-oriented culture.