Local and Regional Account Manager – FMOD

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

Location: JLL Head Office - 180 George Street, Sydney

What this job involves

The Local and Regional Accounts Manager – Facilities Management On Demand (FMOD) is a senior operational role responsible for the delivery of Facilities Management services across a defined portfolio of local and regional client accounts. This is a unique, hybrid role combining account management, facilities management, and property management - with specific responsibility for the ORIX account (where high-level property management is a key requirement) and other client accounts where embedded FM staff are not in place.

The role supports Client Account Teams in meeting their obligations under Management Agreements across a diverse national portfolio of rural, remote, and metropolitan properties. The Manager is responsible for both the FMOD casual resource pool deployed across these accounts, as well as a select number of permanent staff embedded on the accounts being managed.

Responsibilities span relationship management, FM and property management operations, property compliance, capital works, financial management, the leadership and oversight of both casual and permanent team members.

Contribute to the overall growth within the business and form part of the strategic planning team within FMOD

What you can expect from us

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location

On-site –Sydney, NSW

Job Tags

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Responsibilities

Builds and manages relationships with occupiers, clients, and stakeholders, acting as primary JLL contact and delivering business reviews and performance reports.; Provides property oversight including technical reporting, minor capital project coordination, and client change management support.; Ensures compliance with Essential Services, BCA, Australian Standards, DDA, OH&S, and JLL policies through audits, inspections, and hazard/incident management.; Oversees planned preventative maintenance programs, managing contractor performance, engineering contracts, and supplier relationships.; Manages non-routine and reactive maintenance, including quotation processes, PSC liaison, and monthly reporting.; Handles financial management tasks such as invoice approvals, budget reporting, forecasting, and expenditure monitoring across the portfolio.; Manages people and resources, including direct oversight of embedded staff, deployment of casual resources, and onboarding support.; Supports relief and short-term project coverage for Client Account Teams as needed.; Maintains compliance with JLL and client policies while contributing to FM On Demand process improvement and teamwork culture.; Assists with sustainability initiatives, maintains portfolio databases, provides after-hours emergency response, and travels nationally as required.

Requirements

Experience in a management-level role in Facilities Management / Account Management.; Demonstrated experience managing multi-site or national FM portfolios, including rural and remote properties.; Proven property management experience, including lease management, rent reviews, lease renewals, and tenant advocacy.; Experience managing client accounts under formal Management Agreements, including financial reporting, compliance, and relationship management obligations.; Experience leading and managing both permanent and casual/contract staff across multiple sites.; FM or property management qualifications preferred (e.g. Diploma of Facilities Management, Bachelor of Property, or equivalent).; Strong commercial and contract management understanding in a corporate services environment.

Benefits

18 weeks paid parental leave for Primary Carer after 6 months of service; Private Health Insurance Discounts; Gym & Wellbeing Discounts; Employee assistance program; Health & Beauty Discounts; Novated Lease for EV Cars; ‘You Days’ – 2 extra leave days!; Ongoing training & development; Enjoy complimentary coffee at the JLL Head office.; Work from home 1 day per week