Logistics & End-User Support Operator

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Responsibilities

What does it feel like to be a Logistics & End-User Support Operator in Netcompany?; As a Logistics & End-User Support Operator, you will:; Manage end-user appointments and ensure an efficient distribution schedule.; Welcome and guide end-users through the equipment handover and onboarding process.; Verify identity and eligibility before releasing IT equipment.; Prepare and check devices to ensure laptops and accessories are ready for distribution.; Distribute equipment and explain the key onboarding and next steps to end-users.; Assist with initial setup, including first login, connectivity, Windows and Microsoft Office configuration.; Provide first-line support for basic issues and escalate unresolved technical incidents to the appropriate support team.; Maintain asset and inventory records, documenting handovers, stock movements, discrepancies, damaged equipment and exceptions.

Requirements

What would make you a good fit for the role:; 1+ year of relevant experience in logistics, workplace support, service desk or end-user IT support.; Good spoken and written English and French (minimum B2 level in both languages).; Good understanding of logistics, goods handling and stock-management processes.; Strong practical knowledge of Microsoft Windows and Office, with basic technical troubleshooting skills.; Ability to quickly learn and follow documented procedures and operational instructions accurately.; Customer-focused approach, with the ability to explain technical steps clearly to non-technical users.; Strong organisational skills and attention to detail, particularly when managing appointments, assets and handover records.; Ability to work under pressure and independently or within a team; ITIL Foundation certification and a Category B driving licence are considered assets.