Logistics Specialist

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving solutions.

Responsibilities

Act as the primary point of contact for customers regarding order management, delivery status, and logistics-related inquiries.; Receive, validate, and process customer orders accurately in SAP, ensuring compliance with customer requirements and company policies.; Monitor order progress from order entry through delivery, proactively communicating updates and resolving issues to maintain high customer satisfaction.; Provide operational and sales support to customers and internal stakeholders throughout the order fulfillment process.; Coordinate with Sales, Supply Chain, Warehouse, RMA, and other cross-functional teams to ensure timely order execution and effective issue resolution.; Maintain accurate customer master data, order records, and related documentation within the ERP system.; Manage customer inquiries, complaints, and follow-up actions, ensuring prompt communication and timely closure.; Coordinate outbound shipments with warehouses to ensure timely and accurate order deliveries.; Monitor delivery performance, shipment exceptions, transportation status, and proof of delivery (POD) discrepancies, implementing corrective actions as required.; Investigate and support the resolution of shipment damage, delivery issues, and customer claims in collaboration with warehouse teams and relevant stakeholders.; Track order backlog and delivery performance to support operational efficiency and service level targets.; Support continuous improvement initiatives by reviewing and optimizing order fulfillment, logistics, and customer service processes.; Ensure compliance with customer requirements, shipping procedures, import/export regulations, and internal operational policies.

Requirements

Intermediate Vocational Education (MBO) level or equivalent qualification.; 1-3 years of experience in Order Fulfillment, Order Management, Customer Service, Logistics, or Supply Chain Operations within an international business environment.; Experience in the ICT, Electronics, Technology, or related industries is preferred.; Hands-on experience with ERP systems, preferably SAP, including order entry, processing, and customer data maintenance.; Fluent in English, both written and spoken, proficiency in Chinese or an additional foreign language is considered an advantage.; Strong customer-oriented mindset with excellent communication and stakeholder management skills.; Ability to understand customer requirements and provide timely, accurate, and effective support.; Strong problem-solving skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.; Excellent organizational skills, attention to detail, and ability to work independently while collaborating effectively within cross-functional teams.; Proficient in Microsoft Office applications, particularly Excel, Outlook, and Teams.