Machine Service Technician (Mechanic) 2 - (Field Service)

As a technician, with minimal supervision, the Machine Service Technician 2 - Field is responsible for providing high quality repairs on Caterpillar and allied equipment. The Machine Service Technician 2 - Field will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects the Machine Service Technician 2 - Field will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. The Machine Service Technician 2 - Field will investigate, analyze, and identify issues in order to make recommendations for the appropriate repairs. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required.

Responsibilities

Analyze and diagnose equipment malfunctions; Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision; Perform Caterpillar updates as directed by Caterpillar, Inc.; Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design; Effectively communicate with peers, leads and other staff members; Organize a job in a logical and economical sequence; Utilize Cat Interact and Servicelink (computer programs) and other online tools as required; Order parts through DBS (Dealer Business System); Enter your labor time daily (DBS); Perform assigned work within the communicated time quoted/flat rated; Conduct customer training in proper use of Caterpillar equipment as needed; Complete assigned jobs to meet flat rate times with minimal to no rework; Write service reports that accurately document diagnosis and repairs performed on a daily basis; Attend toolbox meetings as required; Adhere to all company policies; Follow contamination control and OSHA/MSHA rules and regulations; Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems; Perform other duties as assigned.

Requirements

High school diploma or equivalent; General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment; Ability to provide accurate information to lead/supervisor for quoting; Ability to adapt to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Deals with frequent change, delays, or unexpected events; Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position; Ability to work unsupervised efficiently and be part of a team environment; Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position; Perform the position with pride in professionalism while following Hawthorne’s code of conduct; Possess basic computer knowledge and ability to use service software required in position; Must have valid California Driver’s License with a clean record; Shop Requirements: Valid California Class C driver’s license; Field Requirements: Valid California Class B driver’s license, if assigned vehicle is required; Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment; Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Nice to have

Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products; Successful completion of Level One Technician program

Benefits

Competitive Compensation; A great work environment and culture; Career growth and advancement opportunities; Training; Medical, Dental and Vision plans; Medical Video Appointments available; Health Savings Account available; Paid Time Off (PTO) Pay; 401(k) Plan + Company Matching; Health and Dependent Care Flexible Spending Accounts; Life & Accident Insurance; Employee Assistance Programs; Legal Plan; Travel Assistance Plan; Wellness Programs; Referral Bonus Program; Longevity Bonus Program; Recognition Programs and much more; Hawthorne CAT discounts; Boot Reimbursement; Tuition Reimbursement; Company-Supplied Uniforms; Advanced Technical Training