Maintenance and Aftercare Manager (SYNC)

SYNC’s pioneering prefabrication, digital design, and manufacturing processes are setting a new benchmark in the construction industry. Our dedicated engineers and designers manufacture high-quality, fully customised bathroom pods using state-of-the-art prefabrication construction techniques. With local manufacturing facilities in Melbourne’s Laverton North, we work closely with architects, builders, and clients to create innovative and beautiful living environments. The NSW Maintenance & Aftercare Manager, also known as the Defects Manager, plays a crucial role in our Customer Service team, ensuring a seamless transition from project delivery to client handover. This position involves managing the resolution of client-reported defects, overseeing the defects liability periods, and obtaining all necessary approvals and signoffs.

Responsibilities

Oversee the identification, reporting, and resolution of defects throughout the defects liability period; Ensure timely rectification of all defects to the client’s satisfaction; Attain and manage Making Good Defects (MGD) certifications; Participate in pre-handover, handover, and post-handover processes to ensure a seamless transition; Evaluate the handover process, verifying documentation accuracy and completeness; Establish and maintain strong communication with clients, building or facilities managers, end users, suppliers, and other stakeholders; Coordinate with project managers, contract managers, consultants, and subcontractors to address and resolve liability issues; Arrange and conduct site inspections to identify and document defects; Enter jobs into the MGD system and keep all administrative aspects of defect management up to date; Manage assignments for supply chain and service engineers to ensure efficient defect resolution; Monitor and control operational budgets related to aftercare and defect management; Produce and present status reports for internal and client review; Conduct internal audits to ensure compliance with quality standards and contractual obligations; Collaborate with the construction and aftercare teams while also working independently as needed; Manage suppliers and laborers involved in the aftercare phase, ensuring their activities align with project requirements and timelines

Requirements

Excellent communication and relationship-building skills across various channels; Ability to connect with a diverse range of stakeholders, including clients, facilities managers, subcontractors, and suppliers; Experience managing defects and aftercare processes in construction projects; Proficiency in using defect management systems and other relevant software; Strong organizational and time management skills; Capability to manage operational budgets and produce detailed status reports; Experience conducting internal audits and ensuring compliance with industry standards; Ability to work under pressure and use initiative; Effective prioritization and delegation of workloads; Strong team player with mentoring skills and the ability to foster a collaborative working environment; Commitment to company guidelines with a focus on seeking and implementing improvements; Proactive mindset with an emphasis on continuous improvement and staff development; Proficient IT skills, particularly in Microsoft Office packages; Full Australian Driving License

Benefits

Novated Leases; Family-Friendly Policies; H-Perks Employee Rewards; Employee Wellbeing; Career Growth; Modern Manufacturing Environment