Maintenance Technician I

The Maintenance Technician I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Technician Services family. Works under close supervision.

Responsibilities

Works under general supervision to perform maintenance calls; Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories; Inspects and performs limited diagnostics on equipment to identify potential problems; Completes routine maintenance and equipment cleaning; Responsible for delivery and removal of parts and equipment needed to complete service work; Assists the Service Technician in servicing HVAC and refrigeration equipment; Records customer call information on a hand-held device, completes forms and paperwork, and collects payment if necessary; Communicates with dispatch to ensure an accurate status report of activities and availability; Delivers excellent customer service and sustains high customer satisfaction; Promotes products and services to customers and reports replacement product sales leads to the Sales and Service Coordinator; Ensures company property, vehicles, and tools are used, maintained, and properly accounted for; Represents the company professionally, honestly, and ethically; Follows standard procedures and ensures the company vehicle is properly stocked; Performs similar or other duties as needed or assigned; Reports unsafe acts, conditions, hazards, injuries, incidents, and contraventions of legislation or company policy immediately; Corrects substandard acts or conditions within area of control; Uses and maintains appropriate personal protective equipment; Never removes or renders ineffective safety guards, devices, or clothing; Complies with company safety programs, procedures, and applicable legislative requirements; Participates in safety initiatives, teams, or committees; Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents; Does not perform acts that may endanger the safety or well-being of others; Does not engage in pranks, contests, or rough boisterous behavior

Requirements

High school diploma or GED; 0-2+ years of experience in HVAC; Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area; EPA and safety certifications required; Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories; Proficient mechanical aptitude and the ability to operate all necessary tools and equipment; Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment; Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns; Effective and efficient time-management and organizational skills; Valid driver's license with acceptable driving record; Available to work flexible hours and on-call shifts as needed; Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl; Ability to work in a variety of environmental conditions; Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt; Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception; Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

Nice to have

Technical training certification; Experience performing basic maintenance work on HVAC equipment and related accessories