Manager, Account Management, Mid-Market

Profound is the marketing platform for the age of AI search. As Manager, Mid-Market Account Management, you’ll lead and develop a team of Mid-Market Account Managers responsible for driving renewal and expansion revenue across Profound’s growing mid-market customer base.

Responsibilities

Lead, coach, and develop a team of Mid-Market Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells; Own the team’s mid-market book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue; Design and refine mid-market account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion; Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach deal strategy; Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting; Partner with Account Managers on key accounts, joining executive business reviews, escalations, and multi-product negotiations as a senior commercial partner; Develop and maintain strong relationships with mid-market stakeholders, serving as a senior point of escalation and trusted advisor; Recruit, onboard, and ramp new Mid-Market Account Managers as the team scales, establishing structured training programs and career paths; Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface mid-market insights and improve customer experience; Identify and champion process improvements and tools that help the team manage a high volume of accounts efficiently

Requirements

4 or more years of SaaS experience in account management, customer success, or expansion sales, including at least 1 to 2 years directly managing a quota-carrying team; Proven track record of building and leading teams that meet or exceed renewal and expansion targets within a mid-market or commercial segment; Strong coaching and development framework with a passion for growing high-performing teams; Expertise in consultative selling and navigating mid-market deal cycles that balance speed with multi-stakeholder coordination; Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions; High emotional intelligence and executive presence with the ability to build trust at Director and VP levels; Operationally minded with a focus on building scalable systems tailored to mid-market pace and volume; Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment; High integrity and long-term orientation focused on sustainable revenue growth

Benefits

Equity; Full range of benefits and perks