Manager, Account Management

Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long-term relationships with Key accounts, merchants and partners. The role is the business advisor and main point of contact to a merchant's pre, during and post integration process, acting as the voice of the product and ambassador of the brand, delivering expertise, education, and mentorship to merchants. Hybrid working model with three days per week in the office.

Responsibilities

Crafting merchant specific account development plans; Building high touch, consultative and positive relationships with merchants through regular and open communications; Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy; Tracking merchant project deliverables and ensuring merchant activities are updated within SalesForce; Understanding the intricacies of products, services and partner networks to meet merchants' needs; Collaborating with various teams (e.g. Sales, Legal, Integration, Support) to ensure an outstanding merchant experience

Requirements

6+ years' experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry; A strategic problem solver with excellent project management skills; Good knowledge of today's major e commerce and payments technologies, players and major future trends; Customer driven and able to establish robust relationship with assigned customer base; Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently