Manager, Applied AI Engineering (Codex)

We are seeking an experienced technical leader to join as Manager, Applied AI Engineering (Codex), leading a team of Applied AI Engineers responsible for driving successful Codex adoption across strategic customers. Your team will work hands-on with customer engineering organizations to design and build AI-enabled development workflows, solve complex implementation challenges, and establish scalable patterns for AI-powered software development. As a manager, you will shape how these technical engagements operate at scale — setting strategy, coaching engineers, determining where the team can have the greatest impact, and ensuring consistently strong execution across customers. You will serve as both a people leader and senior technical advisor, partnering closely with Sales, Product, Research, and Engineering to translate customer needs and real-world usage into better technical approaches, reusable patterns, and product insights.

Responsibilities

Lead, hire, and mentor a high-performing team of Applied AI Engineers supporting Codex customers across strategic accounts; Own the operating model and technical engagement strategy for Codex Applied AI Engineering, helping customers move from initial exploration to meaningful, scaled adoption; Guide teams in designing and implementing AI-enhanced development workflows, agentic systems, automations, evaluations, and scalable application architectures; Act as the senior technical escalation point and thought partner for complex customer implementations and engineering challenges; Partner with Sales, Product, Research, and Engineering teams to align customer outcomes with product direction and roadmap priorities; Establish repeatable technical patterns, playbooks, reference architectures, and best practices that enable broader adoption of AI-powered software development; Coach Applied AI Engineers to operate as trusted technical partners to engineering leaders, executives, and highly technical customer teams; Synthesize insights from customer engagements and translate them into actionable feedback for Product, Research, and Engineering; Develop a deep understanding of how customers are using Codex, where they encounter friction, and where new technical approaches or product capabilities could unlock greater impact; Champion safe, reliable, and effective adoption of AI-powered development workflows across industries

Requirements

Have 8+ years of experience in deeply technical, customer-facing roles such as applied engineering, solutions architecture, deployment engineering, technical consulting, or similar roles; Have 2+ years of experience leading technical teams, including hiring, mentoring, and developing engineers; Have experience building or deploying generative AI, developer platforms, agentic systems, or cloud-based software solutions in production environments; Possess strong hands-on software engineering experience and fluency with programming languages such as Python or JavaScript; Understand modern software development lifecycles and have strong intuition for how AI and coding agents can change how software is designed, built, tested, and maintained; Can work directly with customer engineering teams to understand ambiguous problems, develop technical approaches, and turn ideas into working solutions; Are an effective communicator who can translate complex technical and business topics for both engineering teams and executive stakeholders; Thrive in ambiguous, fast-moving environments and enjoy building new operating models, technical patterns, and teams from first principles; Demonstrate strong ownership, humility, technical judgment, and a commitment to helping both customers and teammates succeed; Are personally committed to fostering the safe and beneficial development of AI

Benefits

Relocation assistance