Manager, Design & Technical Services, Americas – Luxury

As Manager, Design & Technical Services, Americas – Luxury, you play a pivotal role in supporting the execution of the region’s luxury development and renovation projects by ensuring operational clarity, tracking, and cross-functional coordination. Acting as a strategic right hand to the VP, you oversee project progress, internal reporting, and departmental communications while liaising with internal teams and external partners. This role combines strategic oversight with high-level operational support—requiring a unique blend of organizational excellence, communication savvy, and design-driven intuition.

Main Responsibilities

Responsibilities

Lead and maintain macro-level project tracking tools for the Design & Technical Services Americas Luxury team.; Oversee timely updates on project status, pipeline activity, and critical milestones across the region.; Compile, manage, and present internal reporting on hotel openings, team workload, and departmental KPIs.; Fees tracking & P&L monitoring.; Serve as a key liaison between D&TS and corporate departments such as Brand, Legal, HR, Finance, and Marketing.; Coordinate the flow of information and ensure alignment between stakeholders and project objectives.; Support preparation and delivery of strategic planning briefs, business updates, and reporting packages.; Assist in drafting and coordinating Design Briefs, PIPs (Property Improvement Plans), and other technical documents in collaboration with internal teams and external consultants.; Contribute to the preparation of high-quality presentations and project documentation aligned with brand and company standards.; Provide calendar and logistics support to the VP, including meeting preparation, scheduling, note-taking, and follow-ups on assigned tasks.; Maintain digital filing systems and knowledge-sharing platforms to enhance team efficiency.; Coordinate team activities, events, and key departmental communications.; Ensure responsiveness to information requests and assist in prioritizing the VP’s workload in a fast-paced, deadline-driven environment.; Interface confidently with internal and external stakeholders, including Accor senior leadership, hotel owners, developers, interior designers, contractors, and project consultants.; Ensure a high standard of professionalism and brand representation in all correspondence and documentation.

Requirements

Highly organized, with strong ability to manage multiple workstreams and meet deadlines.; Exceptional written and verbal communication skills, with an ability to distill complex project updates into clear, actionable insights.; High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.; Skilled in crafting compelling, brand-aligned presentations and supporting visual storytelling.; Comfortable navigating finance and project budget documentation (e.g., P&Ls, capital planning, etc.).; Strong attention to detail, confidentiality, and interpersonal judgment.; Adept at working independently as well as collaboratively across departments.