Manager, Enterprise Growth (Customer Success)

We’re growing our Growth Strategy (Customer Success) team at Clay — the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine. As the Manager of our Enterprise Growth Strategy team, you’ll lead a group of world-class strategists who act as trusted advisors to our customers. You’ll hire, coach, and inspire a team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality. This is a high-impact role — you’ll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience.

Responsibilities

Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession; Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely; Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value; Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence; Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration; Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs; Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions; Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact

Requirements

2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function; 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company; A track record of driving revenue growth, expansion, and retention; A passion for coaching and developing others — you get energy from seeing your team thrive; Exceptional relationship-building and communication skills, across both customers and internal teams; The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity; A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement; A growth mindset and comfort with fast-paced, entrepreneurial environments

Benefits

All employees can work for free with world-class coaches who specialize in creativity, management, and more