Manager, Field Service, Poultry

JBT Marel is recruiting a Field Service Manager for its Poultry Service Team, based in Boxmeer, Netherlands, to lead a team of 15-20 Field Service Engineers responsible for service activities across the primary portfolio in the EMEA region. The role covers team management, development, personnel actions, delivery of planned and emergency service work, health and safety training, and alignment with innovation and maintenance departments.

Responsibilities

Create, develop and manage a team of 15-20 Field Service Engineers; Analyze information to determine needs for successfully planned installations, services, or repairs; Identify future talent and further development and growth of your team; Mentor employees about work-related issues and assist employees to support job-skill gaps and ensure employee job satisfaction; Initiate personnel actions such as hires, promotions, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next in line employees; Ensure planned maintenance, repairs, emergency support and special projects executed by your team are delivered on time and within budget and reporting is done on time and as designed; Be responsible for Health & Safety worker trainings for site and working on JBT Marel machinery; Participate in field service management meetings to set directions, goals and strategy for the operation; Align with Innovation and maintenance departments on new products introduced to the market and ensure skills requirements are met in the market; Travel occasionally as required by the business (~10%)

Requirements

Bachelor or Master degree in a technical area; Enjoy leadership, management and motivation of people, gaining commitment from both internal and external colleagues; Have knowledge of products and processes in similar technologies/industries to the company; Have knowledge of principles and processes for providing high quality field service to customers; Can show experience in Technical Service Management supporting capital goods ideally in the food industry; Have solid communication skills in English and Dutch

Benefits

A key leadership role in a global organization with a strong service culture; The opportunity to directly influence customer satisfaction, service performance, and operational excellence; A collaborative environment with strong cross-functional engagement and international teamwork; Professional development opportunities in leadership, service operations, and continuous improvement; Competitive salary and attractive employee benefits; A culture built on unity, innovation, and excellence; The chance to lead a customer-focused team and make a visible impact