Manager, Global Technology - EXP.O NOW Tracking and Data

The Manager will lead the EXP.O NOW Tracking and Data team, owning critical tracking and reporting applications that power customer visibility across Expeditors. This role is responsible for delivering a customer-centric visibility experience through seamless shipment tracking, intuitive reporting, notifications, and document access for both external customers and internal stakeholders. This position is on-site in the greater Seattle, WA area at one of the following locations depending on availability: Downtown Seattle, Federal Way, Lynnwood, or Bellevue (Factoria). Candidates must be local or willing to relocate; relocation assistance is not offered.

Responsibilities

Lead the EXP.O NOW Tracking and Data team of 7 engineers; Partner with a dedicated Technical Product Manager to define and prioritize the roadmap for tracking and reporting capabilities; Own delivery and operational support for core Visibility services (Query Service, Reporting Service, Scheduler Service, Template Service, Report Depot, Notification Service, Image Service, visibility-ui); Coach and develop team members on career development and continuous learning; Build and maintain a high-performing engineering team through hiring, onboarding, workforce planning, and employee development; Provide technical leadership for tracking and reporting solutions and modernization efforts; Support modernization of the Visibility platform and reduce technical debt; Collaborate with Account Management, Sales, Branch Operations, and technology stakeholders; Communicate priorities, risks, progress, and delivery outcomes across stakeholders; Help shape and execute the roadmap for Tracking and Reporting capabilities within EXP.O NOW

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience; 3+ years experience with Java/Spring Boot backend development, REST/GraphQL APIs, and relational databases (SQL); 3+ years experience with Agile methodology and practices; 3+ years in a formal technical leadership role (e.g., manager); Experience coaching and developing technical employees; Experience coordinating work across stakeholders and managing competing priorities; Experience delivering technology solutions that support business objectives; Experience working in collaborative, cross-functional environments; Strong leadership, communication, stakeholder management, problem-solving, and organizational skills; Must be eligible to lawfully work in the U.S. immediately (no visa sponsorship offered)

Nice to have

3+ years in the logistics, freight, or supply-chain industry; Experience with Agile methodology and practices; Agile certification (e.g., CSM or PMI-ACP); Cloud platform experience (AWS/Azure); Familiarity with containerization and microservices architectures; Prior people-management experience leading engineering teams of similar size (5-10 engineers) in a product or platform environment, including hiring and staffing responsibilities; Familiarity with shipment tracking, reporting, or visibility platforms and DevSecOps practices; Experience with Agentic AI development processes and practices

Benefits

Paid vacation; Holidays (10); Flexible Days (2); Paid Sick Time (accrual rate of 1 hour per 30 hours paid); 401(k) Retirement Savings Plan with employer match; Employee Stock Purchase Plan (ESPP); Medical, Prescription Drug, Dental & Vision Coverage; Health Savings Account (HSA); Life and Disability Insurance; Paid Parental Leave (additional eligibility criteria); Dependent Care Flexible Spending Account (DC FSA); Commuter Benefit; Employee Assistance Program (EAP); Training and Personnel Development Program; Educational Assistance and Reimbursement