Manager, Global Technology - Operational Data

The Manager, Operational Data leads the team as they develop solutions for the handling, movement, and storing of operational (transactional) data across multiple Expeditors business domains. This role is accountable for delivering business outcomes through effective team leadership, operational execution, technical guidance, and talent development. Working closely with a Technical Product Manager and technical and business stakeholders, the role helps establish priorities, remove obstacles, and ensure successful delivery of work aligned with organizational objectives. The Operational Data team consists of seven engineers responsible for owning operational data used at a transactional level across the company. The team supports the merging of legacy and migrated data into a single location and ensures APIs meet latency requirements. Technologies and platforms include Postgres, GraphQL, backend and middleware software platforms, Expeditors Core Platform (ECP), and transactional tenants. The position is on-site in the greater Seattle, WA area (Downtown Seattle, Federal Way, Lynnwood, or Bellevue (Factoria)). Candidates must be local or willing to relocate; relocation assistance is not offered. The position is full time (40 hours per week), Monday through Friday.

Responsibilities

Lead and develop a team of seven engineers, supporting accountability, engagement, collaboration, continuous learning, knowledge sharing, and cross-training; Establish clear expectations, provide regular coaching and feedback, support career development, and participate in hiring, onboarding, and retention efforts; Accountable for team commitments and delivery outcomes across operational data solutions, including API libraries, relational data platforms, and operational data ownership initiatives; Prioritize and coordinate work with the Technical Product Manager, identify risks and dependencies, resolve obstacles, and balance delivery expectations with long-term maintainability and operational stability; Monitor operational health and support continuous improvements to team processes, quality, reliability, effectiveness, and sustainable delivery practices; Ensure APIs meet latency requirements when scaling into a migrated environment and support integration of legacy, third-party, and migrated data into unified solutions; Provide technical guidance and ensure solutions align with engineering principles, standards, and architectural direction; Partner with architects, technical leaders, and peer managers to evaluate technical approaches and trade-offs; Partner with technical and business stakeholders to establish priorities, remove obstacles, and ensure successful delivery; Manage team resources, participate in workforce planning and resource allocation, and monitor work capacity; Coordinate with vendors, partners, or service providers when needed to support team objectives; Support creation and maintenance of an API library that meets customer data and latency needs; Support creation and maintenance of a relational table blending legacy, third-party, and migrated data

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent combination of education and experience; Experience with databases, including relational databases and other database technologies such as NoSQL; Experience leading teams on projects supporting real-time data engineering; Experience with data modeling and reporting; Experience with Online Analytical Processing (OLAP) systems for performing complex analytical queries and reporting; Experience with Online Transaction Processing (OLTP) systems for handling transactions efficiently; Experience with logistics industry data; Knowledge of techniques for streaming data changes from OLTP to OLAP systems in real-time; Understanding and experience of RDF and labeled property graph databases and their application in data modeling; Experience with Change Data Capture (CDC) and event sourcing to ensure timely data consistency across OLTP and OLAP databases; Experience leading technology teams, technical initiatives, products, platforms, or services; Experience coaching and developing technical employees; Experience coordinating work across stakeholders and managing competing priorities; Experience delivering technology solutions that support business objectives; Experience working in a collaborative, cross-functional environment; Strong leadership, coaching, employee development, communication, and stakeholder management skills; Ability to plan, organize, prioritize, and execute work effectively while balancing technical, operational, and business considerations; Applicants must be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization

Nice to have

Microsoft Certified: Azure Fundamentals; Prior people management experience; People management experience in a technical environment; People management experience in a logistics environment; Knowledge of Java and/or Python; Knowledge of DevSecOps pipelines; Experience with Agentic AI development processes and practices; Knowledge of service/microservice architecture in the cloud

Benefits

Paid vacation; Holidays (10); Flexible Days (2); Paid Sick Time (1 hour per 30 hours paid); 401(k) Retirement Savings Plan with employer match; Employee Stock Purchase Plan (ESPP); Medical, Prescription Drug, Dental & Vision Coverage; Health Savings Account (HSA); Life and Disability Insurance; Paid Parental Leave (additional eligibility criteria); Dependent Care Flexible Spending Account (DC FSA); Commuter Benefit; Employee Assistance Program (EAP); Training and Personnel Development Program; Educational Assistance and Reimbursement