Manager, Inside Sales (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for our Unassigned, Mid-Market, Enterprise, and Strategic customers. This is a full time role that will be held from our London Hub.

Responsibilities

Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement; Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics; Lead renewal forecasting, pipeline reviews, and inspection of deal quality - ensuring accuracy, consistency, and timely execution; Analyze data to identify at-risk renewals and guide the team to act early and strategically; Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, ensuring clarity on process and ownership; Collaborate closely with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy, account coverage, and engagement plans for strategic customers while streamlining quoting, approvals, and deal execution; Act as the senior level sponsor for complex or high-value renewals - partnering with senior partners, navigating escalations, and ensuring a positive customer experience at every step; Champion operational discipline - improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability

Requirements

5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams; Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets; Strong cross-functional collaboration skills - able to build trust and alignment with Sales, Success, and Operations leaders; Strong sales skills operational rigor: adept at discovery, demo, negotiation, forecasting, inspecting pipelines, and making data-driven decisions; Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate)

Nice to have

German or French proficiency to support EMEA customers; Prior experience helping build or scale a regionalised renewals or inside sales organisation