Manager, Instructional Design

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to lead a team responsible for the design, development, implementation, and evaluation of learning solutions that support employee performance and organizational objectives. This role oversees instructional design operations, including team leadership, project prioritization, learning governance, development processes, and quality standards, ensuring learning solutions are effective, scalable, and aligned with business needs. Working closely with business partners and learning stakeholders, this role applies performance consulting practices to identify performance needs, recommend learning and performance solutions, and develop learning strategies that deliver measurable business results.

A successful candidate combines strong people leadership, instructional design expertise, and business acumen to build team capability, optimize processes, and deliver high-quality learning solutions that improve performance, support operational priorities, and drive continuous improvement.

Responsibilities

Provide direct oversight of the enterprise’s centralized instructional design team, lead, coach, train, and develop direct reports to include appraising job performance and conducting performance reviews; Manage team priorities, workload, resources, and project portfolios to ensure timely delivery of learning solutions that support business and departmental objectives; Guide the application of instructional design methodologies, adult learning principles, and performance consulting practices to address organizational performance needs; Establish and continuously improve instructional design processes, quality standards, and learning governance to ensure consistent, scalable, and effective learning solutions; Oversee the analysis, design, development, implementation, and evaluation of learning programs, curricula, and performance support resources; Manage learning operations, including oversight of the learning management system (LMS), learning analytics, reporting, course evaluations, and continuous improvement efforts; Partner with business leaders, learning teams, and stakeholders to identify performance gaps, recommend learning strategies, and resolve learning, performance, and operational challenges; Evaluate and implement learning technologies, delivery methods, and digital learning solutions that enhance learner engagement, accessibility, and business impact; Manage relationships with external vendors, content providers, and regulatory partners to ensure quality, compliance, and alignment with organizational standards; Monitor learning effectiveness, business outcomes, and team performance to drive continuous improvement and demonstrate the impact of learning initiatives

Requirements

Bachelor's Degree or Equivalent; Preferred: Master's Degree or Equivalent; Experience Required: 8+ years of progressive experience in instructional design and learning solutions, including leadership experience