Manager, Legal Contracts

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

This Knoxville, TN-based role provides strategic and operational leadership for enterprise contracting and agreement management for the Legal department. Oversees the contract operations framework, including intake, contract lifecycle management (CLM), governance, repository practices, and technology enablement. Coordinates across Legal, Procurement, Finance, Technology, and business stakeholders to create consistent, scalable, and business-focused contracting processes. Establishes program priorities, service standards, controls, and a multi-year roadmap to improve contract visibility, stakeholder experience, compliance, and operational performance while preserving appropriate legal review and decision-making by counsel.

Specialized Knowledge

- Experience overseeing/managing CLM platforms, workflow and process management, contract repositories, contract metadata administration, electronic signature platforms, reporting/dashboards, process documentation, and Microsoft Office or comparable enterprise systems.

Responsibilities

Lead the enterprise contract operations program and define the operating model for agreements across intake, drafting support, review, approval, execution, storage, amendment, renewal, obligation tracking, and closeout.; Own the CLM strategy, governance model, product roadmap, enhancement portfolio, adoption plan, and operating standards in partnership with Legal, Technology, Procurement, Finance, and business stakeholders.; Establish and maintain governance for contract templates, clause libraries, playbooks, approval authorities, contract metadata, repository standards, access controls, retention requirements, and exception handling in coordination with legal subject matter owners.; Oversee contract repository integrity and lifecycle controls, including standards for executed agreements, amendments, related documents, metadata completeness, renewal dates, obligations, audit trails, and records readiness.; Plan and direct testing, change management, communications, training, documentation, and adoption activities for new contract processes, templates, workflows, integrations, and system enhancements.; Build a scalable contract operations capability through documented procedures, role clarity, resource planning, stakeholder forums, and a prioritized continuous improvement roadmap.; Complete other duties as assigned.

Requirements

Bachelor’s degree in Business Administration, Finance, or related field required; Minimum 5 years' experience in years of contract management, legal operations, procurement, or related experience; This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship.; We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities.