Manager, People Operations

Tunnl is seeking a Manager, People Operations to own the day-to-day systems and processes that keep our People Operations function running smoothly — from payroll and benefits to onboarding and compliance. This is a hands-on, generalist role for someone who wants to build and own core HR infrastructure at a growing company. Reporting to the Director, People Operations & Talent, this role will manage Tunnl's HRIS (Rippling) and payroll operations, administer benefits and leave programs, and ensure the employee experience — from orientation through offboarding — runs on solid, well-documented processes. This opportunity is best suited for an HR professional who equally loves to craft & refine the tools and processes that support employees as well as getting out from behind the desk & engaging with people equally. Success in this role looks like a People Ops function that's accurate, compliant, and that ensures a frictionless employee experience for Tunnl’s strongest asset, its people.

Responsibilities

Own & refine the processes and workflows within Rippling, Tunnl’s HRIS system; Oversee payroll processes & compliance across different employee subgroups (salaried, hourly, and contractors); Drive benefits programs and their administration including enrollment, education, enhancement and compliance; Ensure a seamless onboarding process, including employment verifications as well as organizing and arranging onboarding & orientation programs for new hires; Act as a liaison for compliance initiatives across the business, including state entity, SOC2, and data privacy & protection compliance; Support the administration of employee performance management programs, including review cycles, goal-setting, and feedback processes; Help to drive culture and engagement programs to enhance the employee experience across the business; Ensure a seamless offboarding process as Tunnl alumni move onto new challenges

Requirements

3–5 years of experience in an HR Generalist or HR Payroll/Benefits Specialist capacity, ideally at a fast growing start-up; Expertise in tech forward HRIS platform solutions, like Rippling, Deel, or similar platform; Past experience owning payroll processes & benefits programs; Familiarity with employment tax and multi-state compliance considerations; Keen eye and interest in refining onboarding, orientation, and continued learning programs; Interest in growing into broader strategic People Operations initiatives as the function scales

Nice to have

Masters in Human Resources Management; SHRM Certification or similar

Benefits

A friendly, welcoming, and supportive culture with regular social and team events; Comprehensive benefits with excellent medical, vision, and dental coverage; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Employer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity); Flexible hybrid work policy; Flexible paid vacation plus 80 hours of paid sick leave; 10 paid company holidays per year; 401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits); Cell phone reimbursement stipend; Monthly parking or commuter stipend for VA-based employees