Manager, Principal & Major Gifts Operations

The Manager, Principal and Major Gifts Operations leads the operational systems, reporting, and process effectiveness of the Principal and Major Gifts team. Reporting to the Senior Director, Principal and Major Gifts, this role owns key operational initiatives that strengthen data quality, prospect management discipline, performance visibility, and day-to-day team operations. Working closely with frontline fundraisers and cross-functional partners, the Manager develops and implements plans that improve efficiency, accountability, donor stewardship, and overall team effectiveness. This role ensures gift officers have the tools, processes, and information needed to manage donor portfolios successfully.

Responsibilities

Leads the operational systems, reporting, and process effectiveness of the Principal and Major Gifts team; Owns key operational initiatives that strengthen data quality, prospect management discipline, performance visibility, and day-to-day team operations; Develops and implements plans that improve efficiency, accountability, donor stewardship, and overall team effectiveness; Ensures gift officers have the tools, processes, and information needed to manage donor portfolios successfully; Supervises operational support staff, builds team capability through training and documentation, and provides functional leadership over Principal and Major Gifts operational processes, standards, and cross-team initiatives; Maintains strong partnerships with the Data Analytics, Donor Services, Finance, and Integrated Channel Marketing teams; Executes the data and analytics reporting plan for Principal and Major Gifts; Ensures the Principal and Major Gifts team maintains high-quality donor information; Delivers cross-functional projects and operational initiatives in partnership with Data Analytics, Donor Services, Finance, and Integrated Channel Marketing

Requirements

Bachelor’s degree or equivalent combination of education and experience; Minimum of 5 years of progressive experience in operations, data management, project management, fundraising operations, or related functions, preferably within a nonprofit, fundraising, or mission-driven organization; Demonstrated experience supervising staff and supporting employee performance, development, and accountability; Strong analytical skills with demonstrated ability to interpret complex data, identify trends, and translate findings into actionable recommendations for diverse stakeholders; Experience managing and optimizing CRM platforms and reporting tools, preferably Salesforce NPSP, Tableau, or comparable systems; Proven experience leading cross-functional initiatives and collaborating effectively with stakeholders across departments to achieve shared goals; Strong project management skills with the ability to manage multiple priorities, deadlines, and operational initiatives in a fast-paced environment; Demonstrated success improving operational processes, reporting accuracy, workflow efficiency, and internal service delivery; Strong written and verbal communication skills, including the ability to explain complex operational concepts to non-technical audiences and provide clear guidance to colleagues; Commitment to Doctors Without Borders mission and values, with an understanding of the opportunities and challenges of working in a global humanitarian organization

Nice to have

Familiarity with principal gifts, major gifts, donor engagement strategy, and fundraising operations preferred