Manager, Resident Experience

Are you looking for a multi-faceted role where your communications leadership skills can shine? Do you thrive when your time is split between administrative projects and building relationships? We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer service. They will also be responsible for a variety of engaging duties in this critical role that promotes CCMC's core values.

Responsibilities

Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy; Support the interaction between a CCMC community and the residents we serve; Developing, implementing, and coordinating strategies useful in improving resident relationships, engagement, communications, and overall community satisfaction; Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members; Work with vendors to develop partnerships and discounts to benefit communities; Identify and implement consistent best practices for community communications, amenity and activity operations including calendar planning, room rental processes, fitness programs, events, sponsorships, and community partnerships; Provide additional support for vacant positions and at times fill in on-site and remotely for open lifestyle, communications, and other vacancies as needed to ensure residents do not feel a lapse in services

Requirements

Working experience of community associations in a large scale master-planned community; Bachelor's degree in either recreation, hospitality, public relations, journalism, or related field; 3+ years of experience in community programming; 3+ years of experience with community facilities/amenities; 3+ years of experience in communications, including newsletter publication, website administration, social media, etc.; 2+ years as a CCMC employee; Experience in sales, marketing, public relations, and promotions; Strong experience in and understanding of community engagement; Exceptional verbal and written communication skills, with the ability to create original and creative content; Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service; Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels; Possess a positive attitude and ability to navigate change, positively, quickly and efficiently; Demonstrate strong leadership, mentorship and motivational skills; Requires ability to travel when needed, at least one week out of the month; Physically able to perform and assist in the various roles and responsibilities; Must pass a pre-employment drug screen and background check

Benefits

Comprehensive benefits package including medical, dental, and vision; Wellness program; Flexible Spending Accounts; Company-matching 401k contributions; Paid time off for vacation, holidays, medical, and volunteering; Paid parental leave; Training and educational assistance; Support programs, including Employee Assistance Program and Calm Health; Optional benefits including short- and long-term disability, life insurance, and pet insurance