Managing Director- Strategic Programs

The Managing Director serves as the primary strategic point of contact for an assigned key customer and leads the long-term development of the customer relationship and program. The role builds trusted relationships across the customer's leadership, construction, engineering, procurement, and planning teams to secure early visibility into its rolling three-year infrastructure forecast and position the company as a preferred partner in decisions about future markets, scope, and capacity allocation. Reporting to the Chief Strategy Officer, this leader translates customer demand into a forward-looking account strategy and a coordinated readiness plan.

Responsibilities

Serve as the primary strategic customer contact, building trusted relationships that earn access to the customer's three-year forecast and early involvement in decisions about future markets, scope, and work allocation; Develop and advance the account growth strategy with sales, preconstruction, and delivery; Maintain a rolling two- to three-year program outlook and translate anticipated demand into readiness plans; Own customer-specific build standards, ensuring markets and delivery teams receive current, clear requirements; Develop and maintain the customer program playbook, including customer interaction expectations, invoicing and progress reporting standards, launch requirements, and lessons learned; Partner with quality and delivery leaders to monitor standards adoption, improve consistency across markets, and apply lessons learned; Lead customer and internal program reviews to align priorities, resolve strategic issues, and keep the Chief Strategy Officer informed; Maintain visibility into program financial performance with finance and market leaders; Lead and develop a focused team of Program Managers and senior technical Project Managers; Build effective partnerships with local market and delivery leaders, define clear program team priorities and deliverables, and hold team members accountable for commitments; Develop customer knowledge, technical credibility, and ability to influence across markets

Requirements

10+ years of relevant experience in data center infrastructure, construction, fiber connectivity, or technology integration, including experience supporting hyperscale customer programs; at least five years in senior customer-facing account or program leadership; Demonstrated success deepening strategic customer relationships, gaining visibility into multi-year demand, and converting customer insight into growth and readiness plans; Experience establishing repeatable customer program standards and governance across multiple markets or sites; Strong working knowledge of data center infrastructure builds, including structured cabling, conveyance, racks/cabinets, fiber installation, splicing, testing, and turnover requirements; Ability to interpret customer specifications and translate technical, reporting, and commercial requirements into practical guidance for delivery teams; Strong financial and commercial acumen, including familiarity with revenue, backlog, margins, forecasting, invoicing requirements, agreements, and change management; Proven ability to influence cross-functional leaders, resolve ambiguity, and maintain clear accountability without direct control of project execution; Excellent executive communication, relationship management, negotiation, and team development skills; Bachelor's degree in business, construction management, engineering, or a related discipline, or equivalent relevant experience; Ability to travel to customer and market locations as needed

Nice to have

PMP, RCDD, or comparable credentials; MBA or relevant advanced degree; Experience with program dashboards, document control, quality systems, and cross-market knowledge sharing

Benefits

Health, dental, vision, life, and disability insurance; Retirement savings options