Marketing and AI Project Manager

The Marketing and AI Project Manager will be responsible for leading cross-functional operational initiatives, improving internal workflows, and implementing AI-powered systems that enhance organizational efficiency. The role will partner with leadership, marketing, operations, and technical teams to manage projects, optimize processes, implement automation, ensure strategic initiatives move from planning to execution, and manage agency resource capacity, allocated hours, project economics, and maintaining commercially healthy projects.

Responsibilities

Lead cross-functional operational projects across the organization; Coordinate project timelines, priorities, owners, and deliverables; Track project progress, identify blockers, and proactively resolve issues; Hold teams accountable for deadlines, milestones, and project commitments; Maintain visibility into strategic initiatives through documentation and reporting; Manage resource allocation, team capacity, actual vs. budgeted hours, overrun identification, scope creep, revision cycles, and commercial risk; Analyze existing workflows to identify inefficiencies and opportunities; Partner with marketing and operational leaders to streamline business processes; Develop and maintain SOPs, documentation, and scalable operational procedures; Support implementation of AI-powered workflows and identify automation opportunities; Own and optimize ClickUp as the primary project management platform; Build operational reporting dashboards and performance metrics; Coordinate daily execution across designers, copywriters, video editors, paid media specialists, developers, and account managers; Translate business challenges into actionable operational solutions

Requirements

4–8 years of experience in operations, consulting, project management, agency operations, or a related field; Experience leading cross-functional projects and operational initiatives; Experience improving business processes and organizational workflows; Experience working in fast-paced environments with multiple priorities; 3+ years of experience in a marketing, creative, digital, or performance marketing agency with a proven track record managing client delivery, creative operations, or cross-functional marketing projects; Experience with time tracking, utilization, capacity, project economics, margins, scope changes, and overruns; Experience implementing workflows, automation, dashboards, and operational systems; Strong analytical, problem-solving, and organizational abilities; Ability to collaborate effectively with technical teams and developers; Excellent written and verbal communication skills; Ability to organize complex information and communicate clearly with stakeholders at all levels; Strong ownership mentality with exceptional follow-through; Agency resource management, utilization, allocated vs. actual hours, profitability, and early identification of margin/resource risks; Experience using ClickUp, Asana, Monday.com, ChatGPT, Claude, Gemini, and other AI-powered productivity and automation tools

Nice to have

Strong hands-on experience with ClickUp including workflow creation, dashboard management, templates, automations, reporting, and cross-functional project coordination; Experience with other project management platforms