Massage Therapist

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license and are responsible for attaining and reporting necessary continuing education requirements (CEU's) required by the state of Maryland and the National Certification Board. They must also meet minimum retail sales goals.

Responsibilities

Be on time for shift, prompt with each appointment and perform services within appropriate time; Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices; Effectively inform and educate guests about specific wellness concerns; Be flexible with schedule, supporting the needs of the spa; Properly care for equipment and use proper amounts of product to assist with cost controls; Have complete knowledge and understanding of all services and products offered; Uphold standards of sanitation and sterilization as directed by law and spa policies; Perform prep work, properly clean and restock room as required; Communicate to management all occurrences involving staff or guests in the spa that require attention; Be aware of maintenance issues in spa areas and report to management; Actively promote and upsell spa treatments, services, retail, programs, promotions and discounts; Handle guests' questions and concerns professionally and courteously; Provide accurate, appropriate, and immediate responses to all requests by guests; Possess the ability to work without direct supervision; Maintain a positive attitude and contribute toward a quality work environment; Regularly attend, participate in and support training and staff meetings; Assist in all areas of spa operation as requested by management; Actively promote home care programs, meeting minimum retail sales goals

Requirements

Must have enthusiasm and possess excellent customer service skills; Enjoy working with people and possess a friendly and outgoing personality; Excellent communication and listening skills, as well as basic computer knowledge; Must be a team player; Must hold and maintain a current Maryland state license; High School Diploma or GED; Thorough knowledge of numerous massage modalities; General understanding of body treatments; Willing to train in spa's specific massage and body treatment offerings; Ability to learn product and service knowledge to effectively provide wellness solutions; Responsible for attaining and reporting continuing education requirements (CEUs) required by the state of Maryland and the National Certification Board; Must meet minimum retail sales goals

Nice to have

2 years' experience in a spa setting preferred

Benefits

Medical insurance with employer contribution; Vision, dental, life, pet, and accident insurance options; 401(k) program with employer match and immediate full vesting; Paid time off; Exclusive discounts across portfolio of hotels