Materiel Support Specialist for EF - Moncloa

Responsible of managing Customer Orderbook and performance for Spares and Repair processes within EF contracts scope. Act as an Airbus focal point at customer facilities ensuring correct management of Spares & Repairs processes as part of the C3 contract. Permanent alignment with final customer. Monitor OD KPIs, carrying out a deep analysis in order to improve the performance of the whole organization. Identify and inform of any potential risks to n+1 and ensure implementation of mitigation actions among the operational teams. Act as focal point for any customer escalation or prioritization, and ensure priorities are clear for the operational teams in order to ensure Customer satisfaction. Lead Internal/External customer meetings to ensure alignment with OD teams activities. Reporting a clear and reliable orderbook status. Support processes definition optimizing OD performance. Assist to internal EF Materials meetings and coordinate any operative issue/activity related to Customer. Support Customer Programs Meetings and ensure accomplishment of OD actions. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Responsibilities

Manage Customer Orderbook and performance for Spares and Repair processes within EF contracts scope; Act as Airbus focal point at customer facilities ensuring correct management of Spares & Repairs processes as part of the C3 contract; Maintain permanent alignment with final customer; Monitor OD KPIs and carry out deep analysis to improve performance of the whole organization; Identify and inform of potential risks to n+1 and ensure implementation of mitigation actions among operational teams; Act as focal point for customer escalations or prioritization and ensure priorities are clear for operational teams; Lead internal/external customer meetings to ensure alignment with OD teams activities; Report a clear and reliable orderbook status; Support processes definition optimizing OD performance; Assist in internal EF Materials meetings and coordinate operative issues/activities related to Customer; Support Customer Programs Meetings and ensure accomplishment of OD actions

Requirements

Awareness of potential compliance risks; commitment to act with integrity

Benefits

Flexible working arrangements