Medical Receptionist

As our highly valued Medical Receptionist, you'll use your skills and expertise to provide quality care to patients with a wide range of heart and cardiovascular conditions. This is a 3 day per week hybrid reception/tech position (Monday, Tuesday & Thursday), primarily based in the Joondalup clinic, with occasional travel to other locations. The role is responsible for providing a high quality, accurate and efficient reception and administrative service to the practice and its patients. Advara HeartCare is the largest cardiology provider in Australia, with more than 90 centres and 100 doctors.

Responsibilities

Provide professional, caring and friendly services to patients, referrers and customers; Daily operational management of the front desk, including general reception and administrative services; Answering phones; Making and managing patient appointments; Effective diary management for consultation and testing appointments, and hospital admissions; Performing ECGs and cardiac monitor fitting (full training provided)

Requirements

Demonstrated ability to provide excellent patient care and customer service; Proven track record of working both independently and as part of a team; Strong computer skills, including familiarity with Microsoft Access and the ability to adapt quickly to medical software systems; Exceptional organisation and communication skills; Outstanding phone manner and ability to handle various patient inquiries; Ability to travel to all clinics when required

Nice to have

Driver's licence/motor vehicle; A mindset of collaboration and continual learning; Willingness to share knowledge and experience

Benefits

Flexible work arrangements; Option to purchase additional annual leave; 12 weeks paid parental leave; Ongoing career development opportunities in the Cardiac Physiology field with defined career pathways; Connected, collaborative team