Medical Receptionist, Part-Time

Part-time Medical Receptionist position at an urgent care facility. Committed to working approximately 20 hours per week with guaranteed at least 36 hours per week noted in the posting, availability during the week and weekends required, and flexible shifts (some evenings/weekends). Role focuses on insurance verification, financial counseling, billing problem resolution, and front desk operations at the clinic.

Responsibilities

Meticulously verify insurance coverage before services are provided; Prevent claim denials and maximize revenue capture; Explain costs, billing processes, and insurance complexities to patients; Proactively identify and resolve insurance discrepancies and billing issues; Deliver exceptional service during difficult financial conversations; Greet patients and represent the clinic; Process payments, schedule appointments, and manage patient check-ins; Maintain organized patient records while strictly following HIPAA regulations

Requirements

High school diploma preferred; Active BLS certification required or must be obtained within defined onboarding period; Availability during the week as well as weekends is required; Experience with insurance verification and medical billing (non-negotiable); Ability to explain complex insurance concepts to frustrated patients with empathy and clarity; Obsessively detail-oriented; Experience as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting; Tech-savvy with medical billing software and EMR systems; Excellent problem-solving skills; Positive attitude when dealing with challenging financial conversations

Nice to have

X-Ray Tech, Medical Assistant or related certification

Benefits

Competitive pay; Shift differentials may apply; Collaborative, supportive, fast-paced team environment; Ability to maintain clinical skills while balancing other work, school, or family commitments; Specialized training in insurance verification and patient financial counseling; Clear career path into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership; Wellness investment