Medical Support Assistant

This position is contingent on contract award. This position will support the US Department of Veterans Affairs Critical Staffing Program. The person in this position will represent International SOS Government Medical Services, Inc. and provide services outlined below: International SOS Government Medical Services, Inc. is looking for an individual to provide administrative and clerical support to ensure efficient operations of healthcare services, including patient scheduling, records management, and communication with medical staff. They play a crucial role in facilitating smooth patient care and enhancing the overall effectiveness of the medical facility.

Responsibilities

Appointment scheduling in accordance with VHA Directive 1230 and 1232; Represent the VA in a positive, proactive demeanor; Work with Lead Scheduler to ensure patient communications are completed timely; Coordinate and authorize Veteran care with community providers; Communicate with internal medical providers on VA Community Care rules and processes; Notify supervisor when automated systems are not performing; Validate and update patient demographic information; Ensure health and administrative information integrated into CPRS and VistA; Process community care consults via HSRM and PPMS; Screen phone calls and respond to inquiries; Utilize Microsoft Office products (Excel, Word, Outlook, Teams); Perform appointment scheduling, tracking, pre- and post-appointment contacts; Provide quality customer service; Answer phone within 5 rings and follow telephone etiquette; Use VetLink for patient check-in; Listen to feedback and resolve patient complaints; Participate in team huddles; Maintain professional communication; Adjust to change and work under pressure; Manage and complete assigned work; Review correspondence for punctuation, spelling, grammar, format; Update patient demographics; Use CPRS, VISTA, Lync, VetLink, CTM; Retrieve voicemail within 48 business hours; Open and close clinics daily; Update no-shows within 24 hours; Monitor faxes and mail per HIPAA; Support patient aligned care team; Oversee VA Point of Service VetLink and report malfunctions; Follow scheduling practices within VA guidelines; Assess compliance with TJC and regulatory criteria; Participate in Compliance and Business Integrity Program; Maintain safety and emergency code awareness; Verify patients with two identifiers; Maintain computer and IT security; Protect sensitive information; Complete mandatory training; Maintain zero breaches of privacy or confidentiality; Complete required organizational compliance education

Requirements

Must be able to type at least 50 words a minute; Basic medical terminology knowledge; Knowledge of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams; High School (HS) or General Equivalency Diploma (GED); Work normally performed in a typical interior/office work environment; Work involves sitting and standing for prolonged periods of time; May require bending, stooping and lifting up to 15 lbs; Must be able to read, write, and speak English; US Citizen or Permanent Resident Card required; Pass/possess VA Public Trust Clearance; Resume

Benefits

Medical; Dental; Vision; Basic life insurance; 401k plan; Paid time off; Annual bonus