Membership Manager - AETHOS Lisbon

Join the Aethos Community as Membership Manager at Aethos Lisbon, opening in June 2027. The role nurtures and grows the community at a private members' club, owns the full membership lifecycle from application to renewal, and works closely with events, operations, and marketing to deliver a warm, seamless member experience. Aethos focuses on sustainability, well-being, and the luxury of time and space.

Responsibilities

Community Outreach: support outreach before and after the June 2027 opening of Aethos Lisbon; Lifecycle Management: manage the day-to-day membership lifecycle from first enquiry and application through onboarding, renewal, and long-term loyalty; Application & Tours: run the application process, host property tours and introductory meetings, and assess candidates; Targets & Pipeline: work towards agreed targets for new members and keep the pipeline up to date; Brand Representation: represent Aethos in Lisbon's social scene, attending events, launches, and gatherings; Member Introductions: carry out new member introductions; Member Relations: build personal relationships with members; Engagement & Retention: monitor member engagement and renewals, flag disengagement, and escalate when needed; Insight & Feedback: gather feedback on events, service levels, and facilities; Database & CRM: keep the membership database accurate and up to date; Event Integration: support the events team with guest lists for major events; Content Collaboration: share member stories and content with the marketing team; Cross-Department Teamwork: work with events, marketing, operations, and hospitality teams; Floor Presence: maintain a visible presence in the property as a welcoming face for members

Requirements

Proven background in membership coordination/management, high-touch guest relations, or front-of-house VIP services within private members' clubs, luxury lifestyle hospitality, or cultural venues; Warm, discreet, and organised, with natural conversational ease and the ability to build meaningful, personal relationships; Strong organisational skills with experience managing membership databases, tracking CRM pipelines, and handling event guest list logistics; Active interest in and familiarity with Lisbon's social, cultural, and creative scenes; Genuine alignment with Aethos' focus on well-being and mindful community; Professional fluency in both English and Portuguese; Proactive, attentive to detail, and confident operating both on the club floor and across structured daily administrative duties

Nice to have

Additional languages beyond English and Portuguese

Benefits

Stability: full-time employment contract; Remuneration: competitive salary package commensurate with role and experience; Environment: integration into the founding pre-opening team of a flagship property within a growing international boutique brand; Development: opportunities for continuous learning, skill expansion, and career progression across the Aethos Group