Mgr, Online Field Applications Engineer (FAE)

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.

To build & lead a local team of 4-5 online FAE. Working alongside REN sales and focused on supporting mass market and channel partners in India & SE Asia. The role is a player coach whilst building / running the team, also supporting customers and partners. The role will be the anchor point for this small team and will be instrumental in developing the business model and way of working for a long term sustainable high-quality support for our Southeast ASIA and India mass market customer base.

Responsibilities

Build / develop / retain a customer centric technical team focusing on the best mix of technical & personal attributes to support, debug and guide customers technically with a system engineering approach for success.; Build relationship and way of working (deployment/ coverage) with the REN sales and distribution partners in India.; Develop the way of working with customers & contribute to wider development of providing best in class support to customers including support infrastructure & tools.; Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets .; Manage any logistics issues as it relates to running small office with development kits / tools and utilities that team need to provide effective L1 support for customers.

Requirements

Bachelor's of Engineering in computer science / electronics Course or equivalent in relevant discipline.; Minimum 10 Years of experience in mentorship or leadership; C programming know-how and experience in developing SW and HW in embedded platforms with deep knowledge on MCU / MPU Architectures; Experienced with typical IDE’s & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers.; Experience in typical hardware peripherals and drivers and Interfaces; Experienced with SW and/or HW debugging techniques.; Understanding / experience of one or more Operating Systems (e.g. FreeRTOS, Azure OS, Zephyr etc.); Knowledgeable in high-level embedded C / device drivers / middleware / utilities /; Knowledgeable in Communication Protocols & Interface buses like I2C, UART and SPI / Clocking & Timers / memory utilization etc.; Any wireless experience (Bluetooth / Wi-Fi) an advantage; Any experience of working with customers / partners an advantage.; Strong understanding of embedded software development & sound C skills, ideally from developing application hardware and firmware /demos etc; Strong communication skills and be able to work / communicate in a multicultural environment.; Good questioning techniques: ability to guide conversations via open & closed questions.