Mgr,Production Management

Full-time role in which the employee provides oversight and direction to a team, leads cross-functional project teams, and is responsible for production of high-volume, complex, national clients. Works with Client Success, GeoMode and the Operations team to achieve production goals, forecast demand and monitor production KPIs, including SLAs. Typical base pay range is $60,300.00 - $132,600.00 (base hourly rate or base annual full-time salary, depending on experience, education, geography and other factors). Anticipated weekly hours: 40.

Responsibilities

Provide oversight and direction to a team in accordance with the organization's policies and procedures; Provide mentoring and coaching to junior colleagues; Develop and implement strategic programs and projects that align with the company's healthcare business objectives; Collaborate with leadership to define program goals, scope, and success metrics; Lead cross-functional project teams and provide direction and support throughout the project lifecycle; Identify areas for improvement in the demand planning process and implement solutions to increase accuracy and efficiency; Responsible for production of one or more high-volume, complex, national clients that require consistent monitoring, escalation and analysis to achieve production goals; Regularly provide updates to senior leadership on production for national clients; Research, track, monitor, and control membership levels and production levers for the assigned clients; Make data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes; Identify and mitigate risks and issues that may impact program success; Collect and analyze membership trends, customer demand, and historical performance data to create accurate demand forecasts; Develop and help implement client goals and production plans for assigned clients, partnering with Client Success and GeoMode; Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production; Consolidate complex analyses into simple, consumable content; Monitor production performance KPIs of assigned clients, including SLAs

Requirements

5 to 7 years of prior relevant experience; 5 or more years of experience managing and handling national-level clients; Advanced Excel skills, including skill with pivot tables, VLOOKUP; Strong communication and collaboration abilities; Detail-oriented and able to work efficiently under pressure; Excellent problem-solving skills and the ability to make data-driven decisions; Ability to deal with ambiguity and adapt to changing business conditions; Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities; Ability to travel; Post secondary / high school education or specialized training, i.e., technical/vocational programs

Nice to have

Experience using Snowflake and/or PowerBI; Experience/Training in Project Management; Healthcare experience and background

Benefits

Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Other resources, based on eligibility; Eligible for a CVS Health bonus, commission or short-term incentive program