Mid Level User Researcher

Come join us and make a difference in the world!

NO AGENCIES PLEASE

Please note - role can be remote or hybrid, subject to location.

What we’re looking for

We’re looking for a skilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other.

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

How we work

We work with central and local government, the NHS, voluntary and private sector organisations.

We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects. You'll work in a range of contexts from applying GDS (government digital service) standards, to improving customer buy-in.

Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods.

You’ll also broaden your skills by working closely with members of the Service Design and Digital teams, including interaction and content designers, and developers.

All of our User Researchers are supported by more senior members of the Research & Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

Your skills and experience

We’d like to hear from you if you have skills or experience in some of these areas:

Responsibilities

Defining and refining practice – You’ll help to define the way our disciplines work together; Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches.

Requirements

Experience working in multidisciplinary teams; Experience conducting inclusive and accessible user research; Public sector project experience; Experience delivering user research to GDS Service Standards; Qualitative analysis and synthesis skills; Strong facilitation skills; Experience or interest in Service Design; Strong written communication skills; Experience turning research insights into recommendations; Proactive and able to work autonomously; Interest in contributing to AI practices; Experience supporting Research Operations; Candidates must be eligible for UK Security Clearance; Experience working on Health Projects would be desirable but not essential