Mid Market Account Manager

WorkWave builds innovative software and fintech solutions for service professionals. As an Enterprise Account Manager, you will be responsible for building strong, long-term relationships with enterprise clients, serving as a trusted advisor, understanding customer challenges, identifying opportunities for expansion, and driving adoption of our solutions. Success is measured by strengthening customer partnerships, growing book value, and delivering tailored solutions that align with client needs.

Responsibilities

Drive growth across assigned accounts by positioning WorkWave's comprehensive solutions to unlock new business value; Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health; Lead high-impact QBRs and visionary account planning sessions; Deliver tailored product demonstrations in lockstep with Sales Engineers; Manage the full expansion sales cycle from needs discovery through negotiation and deal closing; Maintain a healthy pipeline of whitespace opportunities and achieve monthly, quarterly, and yearly ARR quotas; Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce; Collaborate cross-functionally with internal teams to align resources and drive deal execution; Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates

Requirements

A consultative, relationship-first seller who can expand existing accounts; Strong business acumen and ability to identify client challenges and map them to solutions; Self-motivated, organized, and resourceful in driving expansion revenue; Positive, team-oriented mindset with a passion for building lasting client partnerships; Proven track record of achieving or exceeding ARR quota; Strong communication, negotiation, and interpersonal skills with the ability to build trust-based relationships; Ability to work independently, manage multiple priorities, and navigate complex client organizations; Proficiency in Salesforce, Salesloft, and sales enablement tools; Familiarity with MEDDPICC methodology or other enterprise sales frameworks; 3–5 years SaaS sales/account management experience, preferably with enterprise accounts; Bachelor’s degree or equivalent experience; Ability to travel up to 25% of the time for client meetings and company conferences

Benefits

Health and dental insurance; 401k with company match; Flexible Time Off policy or generous PTO plan and paid holidays; Up to 4 weeks paid bonding leave; Tuition reimbursement; Robust Employee Assistance Program through TotalCare; 24/7 access to virtual medical care with Teladoc; Quarterly awards based on peer nominations; Regional discounts and perks; Opportunities to participate in charitable events; Access to extensive video libraries for training and live trainings; Casual work environment and remote work flexibility; Remote-first global work community