Mid-Market Customer Success Manager

We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.

Responsibilities

Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership; Drive client success during the pilot phase, ensuring Overjet wins out above our competition; Execute the customer success strategy, focusing on high touch points and relationship building with dental offices; Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell; Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion; Plan account expansion initiatives and targeted campaigns for accounts with lower usage; Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels; Employ the total office concept, ensuring every member of the dental office staff is engaged

Requirements

Bachelor’s degree or extensive experience; 3+ years of experience in customer success in B2B SaaS; Previous experience with renewals, expansions, and up-sells; Excellent communication and interpersonal skills; Excitement to learn about artificial intelligence, insurance, dentistry, and technology; Strong work ethic and hustle to achieve results in a high-growth startup environment required; Detail-oriented and process-driven

Nice to have

Experience in Management Consulting

Benefits

Competitive Compensation and Equity; Hybrid workplace; 401k plans with matching program; Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered; Life and AD+D Insurance; 8 weeks Paid Parental Leave; Optional HSA with Employer contribution; Flexible Time Off and company paid holidays; Annual Learning and Development Stipend