Mortgage Loan Officer (Overland Park, KS)

This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization—supported by Zillow’s brand, platform, and operational scale.

Responsibilities

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements; Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation; Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners; Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations; Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement; Partner with centralized processing, underwriting, and closing teams to move loans efficiently; Deliver a consistent, high-quality customer experience through phone, email, and text communication; Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions; Maintain active licensing, complete required education, and participate in ongoing professional development

Requirements

3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license; Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content; Physically located in and working hybrid from our Overland Park, KS Office; Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model; Strong client service orientation with consultative sales skills and deep understanding of the mortgage process; Comfortable working in a structured, performance-driven environment with clearly defined KPIs; Excellent verbal communication skills and ability to build trust quickly; Strong time management, organization, and pipeline management skills; Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel)

Nice to have

Associate’s or Bachelor’s degree preferred

Benefits

Competitive base pay; Incentive compensation