MS Dynamics CRM Analyst

Forward with Cuscal

Ever tapped your phone to buy a morning coffee or made a purchase from your favourite online store? Chances are, we've made it happen.

At Cuscal, we've been at the forefront of payments innovation for nearly 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia's first ATM to helping shape the future of digital payments, we continue to transform the way money moves.

What you'll be doing

You’ll be responsible for the ongoing management, support and improvement of our Microsoft Dynamics 365 CE and Power Platform ecosystem. This will include:

About you

You’ll bring solid hands-on experience with Microsoft Dynamics 365 CE and be comfortable working with both technical teams and business stakeholders.

Responsibilities

Managing and maintaining Dynamics 365 CE including user access, security roles and permissions; Acting as a key point of contact for Dynamics 365 CE support and troubleshooting; Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows; Developing automated workflows across areas such as lead management, sales pipelines and customer service; Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation; Integrating Dynamics 365 CE with other business systems and third-party applications; Developing test scripts and supporting UAT and smoke testing with end users; Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps; Creating automated workflows and business processes using Power Automate; Managing Power Platform solutions across development, testing and production environments; Maintaining documentation for system configurations, workflows and processes; Monitoring platform performance and supporting continuous improvement across the environment.

Requirements

Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys; Development experience with JavaScript and C#, and REST API/WebAPI; Experience with CICD using Github or Git; Strong knowledge of Dynamics CE data imports, exports, data integrity and migration; Experience integrating Dynamics CE with third-party systems; Experience training and supporting end users across Dynamics CE and Power Platform; Strong skills building low-code/no-code applications using Power Apps; Experience designing automated workflows and business processes within Dynamics CE and Power Automate; Strong problem-solving skills and attention to detail; Experience with business rules analysis, user stories and acceptance criteria

Benefits

Recognition and growth : Celebrate achievements through IGNITE and grow with tailored development opportunities; Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage; Diversity and inclusion : Join a workplace that values different perspectives and flexible work arrangements